Showing posts with label Loss Prevention. Show all posts
Showing posts with label Loss Prevention. Show all posts
Wednesday, September 12, 2012
Is there only one way to keep workers safe?
Last week I was in Brisbane, Queensland on Australia’s east coast. Here’s a jurisdiction a bit bigger in population than British Columbia, a little smaller than Washington State, with a low injury rate and low workers’ compensation premiums (“workcover” as it’s called in Australia).
Brisbane is a modern, cosmopolitan city of three million. There are obvious signs of a vital economy. Buildings are going up, transportation networks are expanding, and unemployment is around five percent (vs. B.C. and Washington state where unemployment is hovering around the eight percent mark).
The workers that keep this economy running are engaged in similar activities to those in any large city. Perhaps because I’m aware of occupational safety and health issues, I couldn’t help but notice some similarities and differences.
Above the city, the complex choreography of cranes carries on as it does over urban construction sites everywhere. The cranes; however, are predominantly luffing jib cranes rather than the straight boom, hammerhead slewing cranes more commonly seen in many North American cities.
Brisbane South Bank construction - August 2012
Workers wear hardhats, but given the greater exposure to the sun, many have wide brim tinted visors and neck shades. Brightly coloured safety garments are seen everywhere. Fluorescent green or orange and contrasting blue polo shirts, fleece, and jackets are common on, and, off the jobsite. Delivery drivers, traffic patrol, baggage handlers — even cyclists — can be seen wearing these distinctive (from a North American perspective), high-visibility garments. It’s not that wearing hi-viz garments in jobs other than construction or traffic control is unheard of in North America, it’s just that wearing of this type of apparel outside the usual job sites is more common in Brisbane.
I’m not certain if Australians generally have a richer “safety culture” than North Americans. Overall, the workers’ compensation injury and fatality rates appear lower than most North American jurisdictions, although true “apples to apples” comparisons are, in my view, absent from the published, peer-reviewed literature.Perhaps an experience I had at the convention centre might be an indicator of something different in the way Aussies manage risk. Before several of the banquets I attended, a server came to our table and instructed us on safety procedures in the event of an emergency. That was something I’ve experienced occasionally at events in many countries. The server also explained a safety rule about always wearing shoes because of the risk posed by errant shards from occasionally broken glassware. I’ve attended a lot of conferences and this was an entirely new caution to me. It was a perfectly logical and important rule when you think about it, but (to be honest) I had never thought of broken glass as a risk in a carpeted banquet hall. And this in a brand new, spotless facility: Brisbane Convention and Exhibition Centre, on Grey Street.
I mention these examples to illustrate a point. Regardless of our national context, employers, workers, and OH&S regulators face similar workplace safety and health challenges. Each jurisdiction has developed solutions to manage risks to workers and other persons in the workplace. Not all solutions are the same. Sure, exit signs are ubiquitous, but the green and white graphic signs in Australia seemed just as clear to me as the red and black text-based exit signs we see in North America.
I’m not sure you could say any given solution is the only right way to protect workers, nor am I saying that you can simply transplant a standard from one jurisdiction to another. What I’m saying is that the diversity among developed western societies creates an opportunity for OH&S professionals to consider solutions others have implemented. Another important reason for building relationships across our jurisdictions.
Sunday, March 4, 2012
What does the future hold for loss prevention and OH&S inspectorates?
I’ve been keeping a list of the issues, trends and ideas that will shape the future of prevention and occupational health and safety from the perspective of loss prevention (education, consultation) and compliance (regulation, enforcement). Here are my top 10 items:
1. Harmonization
The mobility of capital, labour and goods will drive harmonization across jurisdictions regardless of constitutional or sovereign boundaries. This does not mean there will be a race to the bottom but it does mean there will be an emergence of a minimum set of standards within nations and among trading partners. The challenge for regulators will be to agree on external or new standards. Watch for the rise of (and battles between) competing cross-jurisdictional standards.
2. Inter-agency “Task-force” models
No structure is ideally suited to address every problem. If we precisely define the problem in real-world terms, we can then design the interventions we need to actually fix them. We will see more inter-agency taskforces, “deputized” officers from one service to work with others, and letters of understanding between agencies in support of common causes (tracking bad actors across jurisdictions, for example).
3. Data-Driven Risk Intelligence
We live in a connected world. First aid records (or OSHA logs in the U.S.), paper claims records, and regulations that require firms to keep records of exposures are obsolete, wasteful, inaccurate and (almost) useless from a loss-prevention or OH&S regulatory program perspective. Data — not the paper or forms that contain them — are what will drive change. I don’t mean tables full of numbers published once a year but instantly available, continuously updated, visualized data with intuitive drill-down capabilities. These will become the standard mechanism for programmed inspections, blitzes, and targeted prevention interventions.
4. Social Media Response
Complaint phone lines are almost obsolete; yet, prevention agencies have failed to enlist the millions of people with smartphones on and near jobsites to detect and correct imminent risks. Agencies are all very quick to have a web presence going out, to tweet newsroom items and to seek Facebook followers. Embracing social media this way has the added benefit of fostering societal change.
5. Information transparency
Ultimately, it is information in the hands of consumers, workers and investors that will drive change. The Alberta Ministry of Human Services already allows anyone to search a firm's injury rate, fatality count, injury cost, and Certificate of Recognition status, among other things. The U.S. Department of Labor Occupational Safety & Health Administration provides online access to enforcement inspection reports. Workers, shareholders, business partners and others are going to demand this information. Information has the power to shape reputation, and reputation matters. Transparency will drive better safety and health performance. Transparency will detect discrepancies and injury-reporting/claim suppression. More importantly, it will allow for the creation of new approaches to safety and health that we have not yet conceived.
6. Technology-enabled monitoring
For years, safety regulators and insurers have declined receiving copies of documents such as safety minutes, First Aid ledgers, OSHA 300 logs, and exposure records required by regulation. Regulators struggle with the question of what to do with such data. Smart systems change all that. All safety committee minutes can be received and analysed by intelligent software; all OSHA 300 logs (not just a sample) can be retrieved and the sampling error eliminated to reveal new trends; and exposure records can be used for epidemiological “surveillance” particularly for long-latency occupational diseases. Technology-enabled monitoring has the power to protect people.
7. Safety-culture detection
You can’t fake your safety culture. If you have a good one, the safety rules are almost redundant. If you have a bad one, safety rules don’t matter. Yes, promoting and studying safety culture have been around for years. Detecting safety culture in the dozen or so questions inspectors, loss prevention officers, managers or workers can ask will diagnose the state of a safety culture quickly.
8. There’s an app for that!
Black box monitoring in transport vehicles, forklifts, cranes; “setting memories” cached on processing equipment; personal monitors for sound, motion, stress, toxins; worksite cameras capable of recreating three-dimensional scenes; “augmented reality” and “vertuality” capable of overlaying blue prints, floor plans, wiring and systems on camera images from any perspective in real time . . . there will be (and in some cases, there already is) an app for that. Best practice will make such apps common. And some insurers will offer discounts to employers with them in place.
9. Technology-enabled causation tree analysis
Software and intelligent systems will increasingly be used to establish exactly how safeguards, barriers and defences all failed to protect workers from injury. The antecedents that create active and passive defects allowing the inherent risk to harm injured workers will be actively mapped and the information used for prevention (and potentially third-party liability). Technology will enable (insurers will expect, regulators will demand) shorter periods to complete such analysis.
10. Tele-inspection
Insurers for underwriting and loss prevention purposes and OH&S inspectorates for compliance and enforcement purposes will use technology to do inspections at a distance. More worksites will be “visited”, more lives saved by adding this technology to the repertoire. Whether via remote connection or by use of a proxy (via the on-site safety manager with a helmet-mounted camera), inspections with corrective orders, penalties and even stop-work orders will be issued based on this sort on tele-inspection.
That’s the top of my list.
What do you think? What’s on your list?
1. Harmonization
The mobility of capital, labour and goods will drive harmonization across jurisdictions regardless of constitutional or sovereign boundaries. This does not mean there will be a race to the bottom but it does mean there will be an emergence of a minimum set of standards within nations and among trading partners. The challenge for regulators will be to agree on external or new standards. Watch for the rise of (and battles between) competing cross-jurisdictional standards.
2. Inter-agency “Task-force” models
No structure is ideally suited to address every problem. If we precisely define the problem in real-world terms, we can then design the interventions we need to actually fix them. We will see more inter-agency taskforces, “deputized” officers from one service to work with others, and letters of understanding between agencies in support of common causes (tracking bad actors across jurisdictions, for example).
3. Data-Driven Risk Intelligence
We live in a connected world. First aid records (or OSHA logs in the U.S.), paper claims records, and regulations that require firms to keep records of exposures are obsolete, wasteful, inaccurate and (almost) useless from a loss-prevention or OH&S regulatory program perspective. Data — not the paper or forms that contain them — are what will drive change. I don’t mean tables full of numbers published once a year but instantly available, continuously updated, visualized data with intuitive drill-down capabilities. These will become the standard mechanism for programmed inspections, blitzes, and targeted prevention interventions.
4. Social Media Response
Complaint phone lines are almost obsolete; yet, prevention agencies have failed to enlist the millions of people with smartphones on and near jobsites to detect and correct imminent risks. Agencies are all very quick to have a web presence going out, to tweet newsroom items and to seek Facebook followers. Embracing social media this way has the added benefit of fostering societal change.
5. Information transparency
Ultimately, it is information in the hands of consumers, workers and investors that will drive change. The Alberta Ministry of Human Services already allows anyone to search a firm's injury rate, fatality count, injury cost, and Certificate of Recognition status, among other things. The U.S. Department of Labor Occupational Safety & Health Administration provides online access to enforcement inspection reports. Workers, shareholders, business partners and others are going to demand this information. Information has the power to shape reputation, and reputation matters. Transparency will drive better safety and health performance. Transparency will detect discrepancies and injury-reporting/claim suppression. More importantly, it will allow for the creation of new approaches to safety and health that we have not yet conceived.
6. Technology-enabled monitoring
For years, safety regulators and insurers have declined receiving copies of documents such as safety minutes, First Aid ledgers, OSHA 300 logs, and exposure records required by regulation. Regulators struggle with the question of what to do with such data. Smart systems change all that. All safety committee minutes can be received and analysed by intelligent software; all OSHA 300 logs (not just a sample) can be retrieved and the sampling error eliminated to reveal new trends; and exposure records can be used for epidemiological “surveillance” particularly for long-latency occupational diseases. Technology-enabled monitoring has the power to protect people.
7. Safety-culture detection
You can’t fake your safety culture. If you have a good one, the safety rules are almost redundant. If you have a bad one, safety rules don’t matter. Yes, promoting and studying safety culture have been around for years. Detecting safety culture in the dozen or so questions inspectors, loss prevention officers, managers or workers can ask will diagnose the state of a safety culture quickly.
8. There’s an app for that!
Black box monitoring in transport vehicles, forklifts, cranes; “setting memories” cached on processing equipment; personal monitors for sound, motion, stress, toxins; worksite cameras capable of recreating three-dimensional scenes; “augmented reality” and “vertuality” capable of overlaying blue prints, floor plans, wiring and systems on camera images from any perspective in real time . . . there will be (and in some cases, there already is) an app for that. Best practice will make such apps common. And some insurers will offer discounts to employers with them in place.
9. Technology-enabled causation tree analysis
Software and intelligent systems will increasingly be used to establish exactly how safeguards, barriers and defences all failed to protect workers from injury. The antecedents that create active and passive defects allowing the inherent risk to harm injured workers will be actively mapped and the information used for prevention (and potentially third-party liability). Technology will enable (insurers will expect, regulators will demand) shorter periods to complete such analysis.
10. Tele-inspection
Insurers for underwriting and loss prevention purposes and OH&S inspectorates for compliance and enforcement purposes will use technology to do inspections at a distance. More worksites will be “visited”, more lives saved by adding this technology to the repertoire. Whether via remote connection or by use of a proxy (via the on-site safety manager with a helmet-mounted camera), inspections with corrective orders, penalties and even stop-work orders will be issued based on this sort on tele-inspection.
That’s the top of my list.
What do you think? What’s on your list?
Subscribe to:
Posts (Atom)

